Former McKinsey Consultant • Former Senior Strategy & Operations Manager at Turo
I help operations leaders reduce costs, eliminate manual work, and increase capacity using AI, automation, and custom software.
11+ years leading operational transformation initiatives across McKinsey, Turo, and high-growth startups.
Experience includes
Most consultants can identify opportunities. Most agencies can build software. Few can do both.
I combine:
The result is fewer recommendations that sit in PowerPoint and more operational improvements that actually get deployed.
Not every inefficiency looks like a problem. Some look like a full-time hire you made two years ago, or a Slack message that kicks off a 12-step manual process nobody has documented.
Hiring AP clerks to process invoices that follow the exact same pattern every time
Support reps answering the same 10 questions on repeat — phone, email, and ticket
Finance teams pulling reports by hand from four different systems every month-end
Operations leaders with no real-time visibility until someone builds a spreadsheet
A SaaS stack that costs more than a junior hire and still requires manual handoffs
Leadership unsure where to start — or whether automation is actually worth the disruption
Operational transformation backed by the technology to make it real.
Process redesign, workflow optimization, operating model improvements, and operational efficiency initiatives.
Examples
Use AI and automation to eliminate repetitive work, reduce labor costs, and increase operational capacity.
Examples
Build custom tools when existing software cannot solve the problem effectively.
Examples
Examples of systems I've designed, built, or deployed.
Document processing, approvals, routing, and decision support.
Custom systems that unify fragmented workflows and reduce operational overhead.
Reduce inbound volume and improve resolution speed.
Real-time operational visibility without manual reporting.
Centralized workflows for external stakeholders.
Connect disconnected tools and eliminate manual handoffs.
Coordinate work across multiple systems automatically.
Automated reporting and operational intelligence.
Most companies don't lack the data. They just haven't sat down to calculate what repetitive labor actually costs versus what it would cost to automate it.
That's part of what the assessment does. We work through your specific workflows, assign real labor costs, and build a savings estimate you can defend to a CFO.
Request an Operations Efficiency Assessment →Example ROI calculation
Same logic applies to support, dispatch, billing, intake, and vendor management.
Operational systems that ran in production — with measurable outcomes.
Challenge
Support operations needed to scale rapidly while controlling costs and maintaining service quality.
Solution
Led migration of 1,900 users, 12 million customer cases, and 5 critical integrations while redesigning support workflows and implementing a new operational platform.
Impact
Challenge
Support volume was growing faster than operational capacity.
Solution
Redesigned support workflows and implemented automation, routing logic, and AI-assisted processes to reduce unnecessary customer contacts.
Impact
Challenge
Invoice intake, coding, and approval routing consumed significant recurring finance effort.
Solution
Designed and implemented an LLM-powered workflow integrating document extraction, approval routing, business rules, and ERP workflows.
Impact
The goal is not automation for its own sake. The goal is measurable business impact.
$150K annual savings
30% fewer customer contacts
$20K less licensing cost
99% faster payout processing
12M cases migrated cleanly
Week 1
Week 2
Deliverables
Start here
The assessment identifies where automation can create measurable savings — before you commit to a full implementation. You'll leave with a clear picture of which workflows to automate first and why.
Fixed-Fee Assessment
Includes:
Contact for pricing.
Fee credited toward implementation if we move forward.
Request an Operations Efficiency AssessmentI'll respond within one business day.
About
I'm Khalid Alali, a former McKinsey consultant and operations leader with 11+ years of experience building technology-enabled operating systems across marketplaces, customer operations, finance, and internal tooling.
I've led enterprise platform migrations, workflow redesigns, support transformations, and automation initiatives that generated measurable operational savings.
Unlike traditional consultants, I don't stop at recommendations. I've built internal platforms, workflow automation systems, AI-powered tools, operational dashboards, CRM systems, integrations, and partner portals used in production environments.
My focus is not technology for its own sake. It's using technology to create measurable operational improvements.
The prompt is the easy part. The hard part is redesigning the workflow, connecting your systems, handling the exceptions, creating auditability, managing adoption, and measuring what changed. That's where most internal attempts stall.
Almost never. The opportunity is usually in connecting what you already have — automating the handoffs, eliminating manual steps, and making the data flow where it needs to go without a person in the middle.
QuickBooks Enterprise, NetSuite, Sage, HubSpot, Salesforce, Airtable, Google Workspace, Slack, and most common ticketing, CRM, and ERP systems. If you have an API or a webhook, there's usually a path.
Both, but the value is in implementation. The assessment surfaces the opportunity. The engagement builds and deploys it. Strategy without a working system is just a deck.
Simple workflow automation can show measurable impact in weeks. More complex systems with multiple integrations or approval workflows take longer — typically two to four months to full deployment.
Most companies are looking in the wrong places. The highest ROI is usually in the workflows that feel normal — because they've been done manually for so long, no one questions them.
Request an Operations Efficiency Assessment